To join the Exclusive Rental Club, simply select the option when registering, or if you've already registered for free, simply upgrade your membership at My Account > Membership Status.

As a member of our Exclusive Rental Club, you can have 1 bag out at any given time. Enjoy a new bag every month or keep your bag longer, return it when you're ready, then check-out your next bag!!!

As a member of our Exclusive Rental Club, you can have 1 bag out at any given time. The minimum rental period is one month. After a month, return the bag to us and check-out your next bag, or keep your bag longer, return it when you're ready, then check-out your next bag.

You're automatically covered at no additional charge for mild repairable wear and tear. Upon return, if a bag has excess damage, you are responsible for the repair. We do not cover irreparable, lost or stolen bags. For irreparable, lost or stolen bags, you are responsible for the Replacement Value, being the full retail price of the same or similar bag. Please reference our Terms of Use for more information.

Please ensure you have your own renters or homeowners insurance before renting bags from us. In the event of a loss, you may be able to file an insurance claim through your Credit Card, Homeowners or Renters policy. However, your responsibility for the replacement value is not dependent upon a successful claim.

Only members of our Exclusive Rental Club can rent bags. The monthly club fee is charged each month on the same day as you joined.

Sorry, we do not accept payment methods other than credit cards at this time.

We charge sales tax for purchases shipped to the State of California. We do not charge sales tax for rentals.

Yes, all of our handbags are 100% Authentic. In fact, we have security precautions in place to ensure that the handbags and dust bags returned to us are the same authentic bags shipped out from our catalog. We put our reputation on the line and are in this business for the long run. We do not condone fake or knock off bags. We understand that many websites offer "authentic" bags that are not actually authentic. We guarantee our bags are authentic:

1. Upon request, we can send the paperwork/ authenticity card via email or MMS.

2. You can take our bag to your local boutique to have it authenticated. Please note not all designer brands perform this service but they'll let you compare if they have the same or similar bag in the store.

3. You can take a picture and have the bag authenticated by Carol Diva (at your expense) or join The Purse Forum, of which we are a proud member.

4. Educate yourself about the different basics of high end handbags from the leather to the stiches, hardware and zippers. Knock-offs cannot afford the same high end materials and quality of workmanship.

We hope this information is helpful for you.

Yes, we charge $100 for lost dust bags.

While we hope you will treat our bags with care, love and respect, we know that accidents do happen. Damage beyond normal wear and tear will be charged a repair fee. If the handbag is beyond repair then an amount up to full retail replacement value will be charged to your credit card and we'll return the bag to you. Please see our Terms of Use for more details.

No, you may rent only one bag at a time.

Credit cards can be denied for numerous reasons. Following are a few reasons that may or may not apply for a particular Order:

We do not accept Visa/MasterCard gift cards, or prepaid credit cards.

The Billing/Shipping address entered for your order does not match the billing address on file with your credit card company.

Please add *@BagTropolis.com to your allowed/whitelist in your email program to ensure our emails do not end up in your Spam/Junk folder.

Sign-in to your account with your old email, then select Edit Profile > Manage Email & Password.

To join our Exclusive Rental Club, simply navigate to My Account > Membership Status > Change Membership Level.

We try to ship all orders received before 12:00 noon Pacific Time the same day. You should receive your item within 4-5 business days for our standard ground shipping option and you can track your shipment by signing in to your account. If you need a bag faster, you can select an expedited shipping method, such as Next Day Air, when placing your order.

When you're ready to return an item to us, simply sign-in to your account, select My Orders > Items Enjoying Now, then click on the Print Return Label button next to the item you want to return. Use the same box in which you received your item or another box if same box no longer available. Take to your nearest UPS drop-off location or call UPS for a pickup. Return shipping is free.

Yes, return shipping is free.

Contact Customer Service at (800) 586-1710 or customerservice@BagTropolis.com, and we'll mail you the Return Shipping Label.

Sorry, we only ship to US addresses and to the same billing address on record with your credit card company.

Sorry, we only ship bags to the same address on file with your credit card company. When you submit an order, you must enter a single billing/shipping address that matches your Credit Card billing address. If you're a regular customer please contact Customer Service for special requests.

Sorry, we do not ship to P.O. boxes.